Return Policy

1. Eligibility for Returns

1.1 Defective or Damaged Items:

• If the product is defective or damaged upon delivery, you may return it for a replacement or refund.

1.2 Incorrect Items:

• If you receive an item different from what you ordered, we will arrange for a replacement or refund.

1.3 Change of Mind:

• We accept returns for unused and unopened items if you change your mind. However, this is subject to approval and must be requested within 14 days of purchase.

1.4 Custom or Special Orders:

• Items that are custom-made or specially ordered are non-returnable unless they are defective or damaged.

2. Return Conditions

2.1 Original Condition:

• Items must be returned in their original packaging, unused and in resalable condition.

2.2 Proof of Purchase:

• A receipt or proof of purchase is required for all returns.

2.3 Timeframe:

• You must notify us of your intention to return an item within 14 days of receiving the product.

3. Return Process

3.1 Contact Us:

• Call us at 02085532658 or email us at sales@tjrbathrooms.co.uk to initiate a return. Please provide your order details and the reason for the return.

3.2 Return Authorisation:

• Once your return is approved, we will provide instructions on how and where to send the item.

3.3 Shipping Costs:

• For returns due to change of mind, the customer is responsible for return shipping costs.
• For defective, damaged or incorrect items, TJR Bathrooms Ltd. will cover the shipping costs.

3.4 Inspection:

• Once we receive the returned item, our team will inspect it to ensure it meets the return conditions.

4. Refunds

4.1 Approval:

• Refunds will be issued only after the returned item has been inspected and approved.

4.2 Processing Time:

• Refunds will be processed within 14 days of receiving the returned item.
• Refunds will be made to the original payment method.

4.3 Deductions:

• If the item is returned damaged (not due to transit or manufacturer defect) or missing parts, a deduction may apply.

5. Non-Returnable Items

The following items are not eligible for return:

• Custom or special-order items.
• Products that have been used or installed.
• Clearance or discounted items marked as “final sale.”

6. Damaged or Defective Items

If your item arrives damaged or defective:
6.1 Notify us immediately within 48 hours of delivery.
6.2 Provide photos of the damage for assessment.
6.3 We will arrange a replacement, repair or refund, depending on the situation.

7. Note: Return Handling Charges May apply!