Terms and Conditions

1. General

1.1 TJR Bathrooms Ltd. is a family-run business specialising in bathroom, heating, plumbing and tiling products.
1.2 These Terms and Conditions govern the use of our website and any inquiries, quotes or orders made with us.
1.3 We reserve the right to update or amend these Terms and Conditions at any time without prior notice.

2. Product Information

2.1 All products displayed on our website are for informational purposes only. Prices, availability and specifications are subject to change.
2.2 While we strive to ensure product descriptions and details are accurate, we cannot guarantee the complete accuracy of all information on the website.
2.3 Images displayed on our website are for illustrative purposes only. Actual products may vary in appearance.

3. Ordering Process

3.1 Orders cannot be placed directly through the website. Customers must call us to inquire about product availability, pricing and delivery.
3.2 Orders are confirmed only after full details have been agreed upon over the phone or in person.
3.3 TJR Bathrooms Ltd. reserves the right to refuse any order at its discretion.

4. Payments

4.1 Payment methods and terms will be communicated during the order process.
4.2 Full payment is required before goods are dispatched, unless otherwise agreed.

5. Delivery

5.1 Delivery services are available and will be arranged during the order process.
5.2 Delivery timescales and costs depend on the location and sise of the order.
5.3 TJR Bathrooms Ltd. is not responsible for delays caused by third-party couriers or unforeseen circumstances.

6. Returns and Refunds

6.1 We accept returns and offer refunds for products that are defective, damaged during delivery or incorrect as per the order.
6.2 Customers must notify us within 14 days of receiving the product to request a return or refund.
6.3 Returned products must be in their original condition and packaging.
6.4 Custom or special-order items are non-refundable unless they are faulty.
6.5 Refunds will be processed within 14 days of receiving the returned item.

7. Warranty

7.1 Many of our products are covered by manufacturer warranties. Please contact us for specific warranty details.
7.2 TJR Bathrooms Ltd. does not provide additional warranties beyond those offered by the manufacturers.

8. Limitation of Liability

8.1 TJR Bathrooms Ltd. is not liable for any indirect, incidental or consequential damages arising from the use of our products or services.
8.2 Our liability for any claim is limited to the value of the product purchased.

9. Privacy Policy

9.1 Any personal information collected during inquiries or orders is used solely for processing orders and providing customer service.
9.2 We do not share your personal information with third parties except as required for delivery or legal purposes.